Frequently Asked Questions
Everything you need to know about your Silver Cross experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start your request.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How should I care for my Silver Cross garments?
To maintain the quality of our fabrics, we recommend following the specific care label instructions inside each piece. Generally, we suggest cold washing and air drying.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.